DELIVERY WHAT ARE THE DELIVERY TIMES?

We ship Monday - Friday not weekends.

In the UK, EU, USA & Canada orders are delivered within 5-10 working days (Free Standard Shipping) or 2-5 days working days (Express Shipping).

Standard Shipping 5-10 working days is available to Russia.

Express Shipping 2-5 working days is available to Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Puerto Rico, Saudi Arabia, Singapore, Thailand & United Arab Emirates.
    

Shipment tracking is applied to all orders.

 DO YOU SHIP WORLDWIDE?

Currently our shipments are guaranteed throughout the UK & EU, Australia, Canada, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Puerto Rico, Russia, Saudi Arabia, Singapore, Thailand, United Arab Emirates & United States of America. Tracked Shipping.

CAN I GIVE THE COURIER A DELIVERY TIME?

No, you cannot give the courier a delivery time. The courier, typically, delivers according to daily rounds which they have to make in that area. If the courier does not find anyone in at the time of delivery, they will automatically reprogram the delivery for the next working day and if necessary a third delivery attempt will be possible by contacting us. 

IF THE COURIER DOES NOT FIND ME WHAT HAPPENS?

If the courier does not find anyone at the shipping address, they will try again on the next working day. If they do not find anyone the second time, the order will be taken to the nearest courier office. We will be able to arrange a third delivery attempt if you contact us. 

WHICH COUNTRIES DO YOU SHIP TO?
We ship to the UK and all EU countries, Australia, Canada, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Puerto Rico, Russia, Saudi Arabia, Singapore, Thailand, United Arab Emirates & United States of America. 

Shipment tracking is applied to all orders.

WHICH COURIER DO YOU USE?

Our shipments are handled by either DHL or FedEx and our packaging is labelled as 'BRANDS'.

CAN I PLACE AN ORDER OVER THE TELEPHONE?

No, can only be made through our website.

DOES THE COST OF SHIPPING INCLUDE VAT?

Yes, where applicable.

Please contact us via our live chat facility available from 9am to 9pm GMT or email us support@raffaelina.com if you have any queries.